Refund policy

This policy covers standard photographic prints bought at ilgaerial.co.uk from Ian Le Guen trading as ILG Aerial.

Change of mind

You can cancel your order from the time you place it until 14 days after delivery. Email hello@ilgaerial.co.uk with your name, order number and a clear statement that you want to cancel. We will confirm where to send your return. Send the print back within 14 days of telling us you wish to cancel. You pay the direct cost of return postage for a change-of-mind return.

If you cancel the entire order, we will also refund the original standard delivery charge. We will use your original payment method and refund you within 14 days of receiving the print back or receiving proof that you sent it, whichever happens first. We may reduce the refund if handling beyond what is needed to inspect the print has reduced its value.

Damaged, faulty or incorrect prints

Email hello@ilgaerial.co.uk with your order number and tell us what is wrong. Photos can help us investigate. We will arrange the appropriate remedy and cover reasonable return costs where required. Your statutory rights apply.